Our Process

A contractor decides this by checking how widespread the wear or damage is and whether the roof can be repaired without creating weak spots elsewhere. If the issue is isolated to a small area like a few missing shingles or a single flashing point, a repair may be reasonable. If shingles are brittle across multiple slopes, flashing details are failing in several places, or the deck shows broader moisture problems, replacement discussions usually come up.

They usually start with the most common entry points: pipe boots, vents, valleys, chimney flashing, skylight curbs, and any roof-to-wall transitions. Many leaks travel before they show up indoors, so the contractor may also look in the attic for staining patterns that point back to the entry location.

The most helpful details are what you're seeing (stain, drip, missing shingles, sagging, granules), when it happens (only during heavy rain or anytime it rains), and where it shows up inside. If you know the roof type and approximate age, mention that too. This helps us connect you with a roofer who matches the job.

A standard replacement involves protecting landscaping, removing old roofing (if a tear-off is part of the plan), inspecting the deck for soft spots, installing underlayment and flashing components, then installing the new roofing and ridge ventilation as needed. A reroof is typically a multi-day project depending on roof size, pitch, and weather, and the contractor will explain the daily work plan before starting.

You can ask the contractor what they prefer, but many inspections can be done if the contractor has safe access to the roof and attic areas that need to be checked. If interior leak signs need to be seen, or if attic access is inside the home, it usually helps to have someone available to point out the problem areas and answer questions.

Compare scope first, not just the bottom line. Ask what they plan to do at leak-prone transitions, what underlayment and flashing approach they use, how they handle any damaged decking they find, and what warranty terms apply to materials and workmanship. Make sure each contractor is quoting the same roof areas and the same level of detail so you're not comparing different jobs.

Yes. When you call, describe the property type and roof type (steep-slope shingle, metal, low-slope membrane), along with what's happening. We'll use that information to connect you with a local contractor who works on the kind of roof you have.